Efektivitas Pelayanan E-Government dalam Pembuatan Paspor di Kantor Imigrasi Kelas I Khusus Surabaya Jawa Timur.

This research aims to analyze and describe the effectiveness of e-Government services
in making passports at the Special Class I Immigration Office in Surabaya. This type
of research uses a qualitative descriptive method with data collection techniques
through observation and interviews. This research uses theory from the Harvard JFK
School of Government in Indrajit. The research results show that the effectiveness of
e-Government services in making passports at the Surabaya Special Class I
Immigration Office as a whole is quite effective. However, there are several obstacles
that the government can overcome by technically expanding the system capacity to
accommodate more requests on a regular basis. This allows the implementation of a
more efficient and transparent queue scheduling system, ensuring users get the right
time to apply for their passport.